Refund Policy
1. Credit packs
- Within 14 days of purchase, you can request a full refund if no credits have been used on your account since that purchase.
- Purchases after which credits have been used, or that are older than 14 days, are not refundable.
- When a refund is issued, the credits from that purchase are removed from your account.
2. Subscriptions
- You can cancel renewal at any time (account menu → “Manage subscription & billing”). You keep access until the end of the current period and will not be charged again.
- Fees already paid for the current period (the month for monthly plans, the year for yearly plans) are not refunded pro rata.
- If you forgot to cancel and were renewed, you can request a refund of that renewal within 7 days, provided the credits granted by the renewal have not been used.
3. Failed generations
If a generation fails (including when the model refuses a request), the credits are returned to your account automatically. No request is needed.
4. Duplicate or incorrect charges
Duplicate charges or incorrect amounts caused by a system error are refunded in full once verified, regardless of the time limits above.
5. Non-refundable cases
- Accounts restricted or terminated for violating our Terms of Service (for example, uploading someone else’s photo without permission or attempting to generate adult content);
- Dissatisfaction with results when credits were used normally.
6. How to request a refund
Email [email protected] from your account email with the payment date, amount and reason (attach the Stripe receipt if you have it). We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.
If you have a question about a charge, please contact us first. Disputing the charge with your bank usually takes longer to resolve.
7. If the Service shuts down
If we discontinue the Service, we will give notice on the site in advance and refund unused purchased credit-pack credits at their purchase price.